What is collagen?

Collagen is the most abundant protein in our body and is responsible for maintaining healthy skin, hair, nails, and joints. From our mid-twenties, our natural collagen production begins to decrease and continues to slow as we get older. As a result, our hair, skin and nails become impaired.

Introducing Innour’s oral marine collagen into your daily routine provides your body with the necessary building blocks to continue to produce collagen as you age.

What is marine collagen made from?

Marine collagen is a collagen peptide supplement derived from fish skin. Marine collagen is an effective way to supplement the collagen your body loses during ageing. It also works to stimulate your body’s own natural collagen production, promoting healthy hair and nails, strong joints and keeping your cheekbones plumper for longer.

Where is our marine collagen sourced from?

All life is important to us, which is why we source our collagen from responsibly farmed fish. This way we can ensure that no natural ecosystems are harmed or disrupted in our production process. The efficacy of our collagen comes down to two key things: preparation and dosage. Our marine collagen is hydrolysed, meaning we have broken it down into smaller peptides to make it easier for your body to absorb. In fact, your body can absorb over 90% of our marine collagen. And our dosage is clinical-grade, meaning it’s stronger and therefore more efficient.

Can I consume marine collagen while pregnant or breastfeeding?

This is not something we can advise on. You should always consult a trusted healthcare professional before making any adjustments to your body, diet and routine when pregnant or breastfeeding, including the use of supplements.

Has Innour been tested for quality & safety?

Our formulations have been rigorously tested for quality and safety. Every batch is independently tested through a NATA-certified lab to ensure the formula is stable, the nutrition profile is accurate and that there are no toxins or heavy metals detected. Innour products meet all required Australian and international quality and safety standards.


How does Innour differ from other collagen products on the market?

Innour differs in two key ways:

1. Our products are doctor-developed. Those who study health and know how the body functions best. Using her knowledge our founder and resident doctor Leanne has created a formula that is backed by science, is at an optimal dosage, has high bioavailability and works to achieve real and visible results.

2. Our approach is thorough every step of the way. Innour’s Marine Collagen has been thoroughly researched and tested, to ensure we deliver a product that is of a high standard. Our collagen has also been hydrolysed and is a low molecule size
(2000 Dalton, to be exact) maximising absorption by your body.

Can I mix my collagen into my tea or coffee?

Natural Marine Collagen is heat stable. Whether you stir into iced water or a hot coffee, it’s just as effective.

Do you provide the full ingredient list for your products?

Yes, we do. This information is available to view on all product pages.

Do you provide the full nutritional information for your products?

Yes, we do. This information is available to view on all product pages.

Can I have an allergic reaction?

Our Marine Collagen is derived from fish and is not suitable for those with fish allergies.

How many servings should I consume daily?

For best results, we recommend consuming 10 grams of our natural marine collagen per day. That’s ONE sachet/scoop TWICE a day or TWO sachets/scoops ONCE a day. If you’re new to collagen we recommend starting with just one serve daily (5g). You may gradually build up to two servings (10 g) per day over 8-12 weeks, depending on your desired routine.

Are there any side effects of taking marine collagen?

Side effects tend to be mild but may include:

• Gastrointestinal discomfort including bloating, feeling of fullness, heartburn. These symptoms will generally settle once your body adjusts to ingesting collagen. A slow introduction to using collagen is best.

• Lingering aftertaste.

• Do not consume if allergic to fish. You may experience an allergic reaction.

• Do not exceed recommended dosages.

What is the shelf life of Innour collagen?

The shelf life of Innour collagen ranges from 2-3 years. For peace of mind, be sure to check the best before date before consuming. It can be found on the bottom of the product, along with the batch number and production date. We recommend storing all Innour products in a cool dry place, away from direct sunlight and moisture. There is no need to refrigerate as our collagen is shelf-stable.

Do you offer samples of your products before purchase?

At this stage, Innour does not offer sample packs of our products.

We recommend starting with our Natural Marine Collagen - Natural, as this formula is flavourless and can be combined with any food or drink without detection.


How does “Subscribe & Save” work?

Innour has introduced a new purchase option to our range of Collagen products! You can select a “One-time purchase” or a “Subscribe & Save” option to schedule your deliveries, so you’ll never run out of your favourite Innour products!

Plus, you’ll receive a product discount of up to 15%.

You can select your delivery schedule to every 14, 30 or 60 days.

On any product page, simply select “Subscribe & Save”, select your preferred delivery schedule and proceed to checkout.

Can I swap an item on my subscription?

Yes! If you would like to make any changes to your subscription, you can simply do so through your customer portal! You can choose to swap your product or a number of other actions including updating your delivery schedule, payment and shipping details.

If you have any trouble making any changes or accessing your account, please email us at hello@innour.com.au.

Can I cancel my subscription?

Yes, you’re free to cancel your subscription at any time. By logging into your customer portal, you’ll be able to choose to cancel your subscription. If you need help doing so, please email us at hello@innour.com.au to assist with cancelling your subscription with at least 3 days notice before your next subscription payment is due.  

Plus, you’re able to skip upcoming subscriptions or place your subscription on hold if you’re not ready to cancel just yet.

Do I need to commit to a subscription length?

No, you don’t. You can swap, pause or cancel your subscription at any time by logging into your customer portal or by emailing us at hello@innour.com.au.

For assistance with cancelling your subscription, please provide us at least 3 days notice before your next subscription payment is due.


Does Innour offer free shipping?

Yes. Free shipping will be provided for orders over $100, Australia-wide.

Orders under $100 will incur a $10 flat-rate shipping fee.

Does Innour offer international shipping?

At this stage, Innour only offers domestic shipping Australia-wide.

How long will it take for my Innour package to arrive?

Please allow 48 hours for dispatch after placing your order. We always strive to send orders as soon as possible.

Delivery time is determined by where you live. An Innour parcel can take anywhere from 1 to 10 days to arrive at your address.

The following is a guide to estimated shipping times in Australia:

• Sydney, Melbourne & Brisbane: 1-5 days

• Adelaide, Darwin & Perth: 5-10 days

• Tasmania: 5-10 days

• Regional centres: 5-10 days

• Remote locations: 5-10 days

Where is my order?

Please allow up to 48 hours for your order to be processed once you have made your purchase. We will send email about the status of your order
and tracking details will be sent to you once your package has been sent to Australia Post.

If you have received an update on your order within 48 hours of making your purchase, please email hello@innour.com.au and our team will be in touch.

If you would like to check the status of your delivery at any time you may use Australia Post’s online tracking service.

How can I track my order?

Once your Innour order has been processed and shipped, you will receive a tracking number from our shipping partner - Australia Post.

Follow the directions on your confirmation email or notification to track your package. This tracking service is provided and managed by Australia Post. If you do not receive tracking information for your order, please email us at hello@innour.com.au

My package was damaged on arrival, what do I do?

If your product is faulty or damaged during transit, a replacement or refund of the purchase price 
(minus the cost of shipping) will be issued to you.

To request a refund due to the above, please contact us via hello@innour.com.au within 2 days of receiving your order and provide your order number and a photograph of the product for assessment.

If your product is approved for a refund or exchange you will be contacted regarding next steps.

What is your refund & exchange policy?

Innour does not offer refunds or exchanges for any product.

Exceptions may be made for faulty products or any damage caused during shipping.

if your questions remain unanswered Get in touch