Shipping policy

We ship domestically within Australia. Your orders will be dispatched and posted within 5 business days. Once dispatched, shipping time will vary depending on the type of shipping selected. Standard shipping parcels are sent via Australia Post at a $10 flat-rate shipping fee for any orders under $100. Orders $100 and over will receive free shipping. Standard shipping takes 5-7 days. Express shipping parcels are sent via Australia Post.

 

If you request a parcel be left unattended, you acknowledge that you do so at your own risk. Once a parcel has been delivered to your nominated address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address. If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear.

 

We can redeliver parcels where the address is incomplete, or has been incorrectly provided, however this will incur a delivery charge. Please note that the delivery times specified are approximate and as provided by Australia Post. We cannot guarantee these delivery times. 

RETURNS POLICY

When you receive your order, please thoroughly inspect all Products and notify Innour of any defects within 5 business days of delivery. If you do not notify Innour within 5 business days of delivery, you will be deemed to have accepted the Product.

 

In order to initiate a return for faulty/damaged Products:

 

- Send us an email/enquiry to hello@innour.com.au. Please provide your order number and a photograph of the Product for assessment.

- If your Product is approved for a refund or exchange, pack and seal the item/s in their original packaging and post the parcel back to us at the address we provide via registered post (as we cannot be responsible for parcels lost or damaged in transit)

- We will organise your refund or replacement within 14 days of receiving your return. Please note that timeframes for replacement items are subject to stock availability.

 

The sale of any discounted Products is final unless the item is proven to be damaged or faulty.